Giscr

to outsource their call center operations. GIS is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. Specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service which include bilingual sales order processing, payment processing, inventory control, product delivery and product returns handling. GIS services in the area of inbound customer care and outbound telemarketing sales span across multiple verticals including financial services, insurance, retail, technology and telecommunications:
Customer Care
Outbound Telemarketing Campaigns
Cross Sell/Up-Sell Campaigns
Application Processing
Credits & Collections
Interactive Voice Response Services
Monthly Billing and Back Office Processing
Marketing/Promotional Support
Telcom Support
Appointment Setting
Each of our solutions showcase our ability to add value to your primary business objectives through quality customer interactions and transactions and by:
Providing a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements
Improving brand image through consistent and accurate handling of customer contacts
Accurate, up-to-date information and timely customer conflict resolution
Analyzing and converting customer care information into market opportunities
Supporting multiple media channels including telephone, web, e-mail, fax, e-chat and traditional mail. With highly-capable employees handling everything from basic customer service and billing problems to complex marketing escalations, GISCR serves the needs of many highly competitive global industries, University, mobile, enterprise technology, managed business networks, consumer electronics, PCs and peripherals, Schools. Flexible spend management solutions ranging from piecemeal services to transformational outsourcing. Improving brand image through consistent and accurate handling of your customer contacts
Providing access to accurate, up-to-date information, driving timely customer issue resolution
Capturing customer service information for analysis and conversion into market opportunities
Providing a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements
Leveraging a sophisticated network of contact center including cost-competitive offshore. Integrating operations platforms, enabling work interflow between outsourced customer contact centers, third-party vendors and internal centers
Supporting multiple communication channels (telephone, web, e-mail, etc.)