20/10/2026
🚚 IMPORTANT DELIVERY INFORMATION
When selecting delivery at checkout, you’ll be asked to choose a delivery group based on your postcode. This ensures you’re charged the correct delivery rate for your area.
Here’s everything you need to know about our pallet deliveries 👇
📍 DELIVERY GROUPS
Please make sure you select the correct group for your postcode at checkout, as delivery charges vary by location.
🚛 PALLET DELIVERIES
All our orders are shipped on pallets. We’ll provide the pallet company with your phone number so they can contact you to arrange a suitable delivery time.
⚠️ MISSED DELIVERIES
Please make sure you’re available for your agreed delivery. If you miss your delivery, the pallet company will charge for another delivery attempt.
📲 TRACKING & CONTACT DETAILS
Once your pallet delivery has been booked, we’ll send you your consignment number and the pallet company’s contact number so you can keep track of your delivery.
📦 ISSUES ON ARRIVAL
We package every order as carefully as possible to help protect your items during transit. However, delivery is handled by a third-party pallet company, so unfortunately, there are limits to what we can control.
If you notice any issues with your delivery when it arrives, please contact us as soon as possible so we can look into it and do our best to help.
⏰ PLEASE ORDER IN GOOD TIME!
We always recommend ordering with plenty of time to spare. This allows us the opportunity to investigate and try to resolve any delivery issues that may arise.
🚛 USING YOUR OWN PALLET COMPANY?
If you choose to arrange your own pallet company, an additional charge will apply to cover our packaging, pallet and the time required to prepare and organise your order from our side.
Thank you so much for your continued support and understanding! ❤️ We truly appreciate every order and always do our best to make sure your items are packed carefully and reach you safely 🫶
