Gbnup100

re handled by Police Control Rooms established at the District level. With increasing demands, many of such control rooms find available resources inadequate. Need has been felt to reorganize the functioning of the district police control rooms to be able to respond to the increase in volume of calls, variety of connectivity technologies and diversity of responses required including many specialized services. UP 100 has been established to provide integrated emergency services relating to public safety across the State of Uttar Pradesh on 24x7 basis. A centralized contact centre has been established at Lucknow for receiving all emergency calls directly from across the State, including remote rural areas. The centre will receive not only the mobile or phone calls, but will also respond to all other modes of communications like email, social media etc. All dialects of Hindi in the large State, major Indian and even some foreign languages will be supported. Persons with special needs will be able to connect through video calls where interpreters of sign language will transcript their issues and actions will be taken. The UP 100 centre at Lucknow will directly control police response vehicles - 3200 cars in the first phase and additional 1800 motorcycles in the second phase - deployed in 75 districts of the State. Upon receiving any information where field assistance is required, nearest police response vehicle will be dispatched to assist citizens. It is targeted to reach the caller within 15 minutes in the city areas and 20 minutes in the rural areas most of the times. The personnel manning these vehicles shall be under the direct operational control of the UP 100 centre. Fire Services are also being added to the field services, where automatically fire services shall be provided in cases where they are needed. Integration with already functional medical emergency ambulance service operating on a State-wide number 108 is being done to also include ambulance services with UP 100. The UP 100 extends the Dial 100 services existing under the Modern Control Room scheme of the police, which has operational police control rooms functional in Lucknow, Ghaziabad, Allahabad and Kanpur, to the entire State – to all 75 districts, all cities and towns and all villages of the State. The existing control rooms cover the urban areas of respective districts, while UP100 will cover the entire geographical area of the State, including all rural areas, without any demarcation of district borders. Any call originating for number 100 will directly land at UP 100 Contact Centre at Lucknow. Once a call lands at Lucknow centre, it is received by professional women communication officers, who are not police officers. The entire conversation is recorded, and then the call is transferred to Police Dispatch section to send required police assistance at the ground level and also inform the local police station. The police response vehicle reaches the victim, isolates the scene of crime, and hands over the scene to the local police station for further legal actions. Detailed Standard Operating Procedures have been laid out for different situations, aimed at standardization of services across geographical areas. Citizens will be able to upload pictures and videos relating to their emergency calls, which will be tagged with their calls. The UP 100 will send detailed information about received calls and such documents received to respective police stations regularly for taking cognizance and further investigations. Feedback from citizens will be obtained on services rendered, and case kept open till a just resolution is achieved.